Connect with customers
Build more profitable relationships through better intelligence and more engaging communications.
Why Microsoft Dynamics 365?
Microsoft uniquely delivers a comprehensive, end-to-end approach to business applications helping you unify data
and relationships, build intelligence into your decision making, and accelerate business transformation.
Get a complete, consistent view of your customer
1/2 of all businesses say their success depends on their ability to be highly responsive to customer's specific needs.
1. WW, Techaisle 2015 Global SMB Technology Adoption Study
Know your customers past, present, and future
Everything you need to know about your customers is at your fingertips, including preferences, purchase history, and future opportunities in Microsoft Dynamics 365.
Easily tap more data for new insights
Get an even more complete view using Power BI to easily combine customer information with other data sources, including Microsoft Excel, and Microsoft SQL Server.
Easily explore your data with natural language
Get the information you need fast with natural language using Q&A in Power BI. Just ask questions, and get answers.
Share and discover insights and ideas
Connect with colleagues and stay in the know with Microsoft Office Delve, which offers a personalized view of current information and documents relevant to what you're working on.
Find and capitalize on the best opportunities
67% of businesses worldwide say BI is a top 10 priority.
1. WW, Techaisle 2015 Global SMB Technology Adoption Study
Easily track, monitor, and prioritize opportunities
Give your teams out-of-the-box interactive visualizations and dashboards that make it easy to quickly identify and act on opportunities with Power BI and Microsoft dynamics 365.
Process and analyze data in a few clicks
Use easy point-and-click tools in Power BI and Microsoft Excel to instantly convert data into charts or tables, enter information faster with auto-complete, and easily summarize, analyze, and present massive amounts of data.
Boost your sales and service teams' productivity
62% of businesses worldwide say could collaboration solutions make it easy for geographically dispersed team members to work together
1. WW, Techaisle 2015 Global SMB Technology Adoption Study
Automate repetitive tasks
Let sales reps spend less time tracking business processes and more time with customers using process automation in Microsoft Dynamics 365.
Streamline your business processes
Help your sales, marketing, and service roles do their best work with greater efficiency whenever they are using role-specific processes in Dynamics 365.
Work together anywhere
Stay connected to colleagues online, quickly get help from experts, and share customer information from anywhere in real-time with integrated tools like Microsoft Skype for Business and Yammer in Dynamics 365.
Win customers and
build loyalty
63% of businesses worldwide are using cloud collaboration technologies to respond to customers faster.
1. WW, Techaisle 2015 Global SMB Technology Adoption Study
Share and discover insights and ideas
Keep track of your customers, set periodic reminders, and connect with a single click using familiar Microsoft Office tools integrated in Microsoft Dynamics 365.
An app for every phase of customer engagement
Get a range of business apps from the Windows Store-including PayPal and DocuSign-all designed to work seamlessly across your Microsoft Windows 10 devices.